Privacy policy

Privacy Policy

Last updated: 17 May 2026

This Privacy Policy explains how Pétale Doré by Linda Trzeciak Soria-Ecoffey, operated under the business name Pétale Doré, collects, uses, stores and protects your personal data when you visit our website, place an order, create a customer account, contact us or use our services.

Pétale Doré is a small artisanal business based in Switzerland. We attach great importance to protecting your personal data and strive to collect only the information necessary for the proper operation of our store, the processing of your orders and the improvement of your customer experience.

1. Data controller

The data controller is:

Pétale Doré by Linda Trzeciak Soria-Ecoffey
Operated under the business name Pétale Doré
Rue des Evaux 7
1213 Onex
Switzerland
Email: contact@petaledore.ch

2. Personal data collected

Depending on how you use our store, we may collect the following categories of data:

Identification and contact data: surname, first name, email address, phone number, billing address and delivery address;
Order data: products viewed, products ordered, sizes, options, amounts, purchase history, returns, exchanges or refunds;
Payment data: payment method used, payment confirmation and information necessary to process the transaction. Full bank card details are not processed directly by Pétale Doré, but by Shopify Payments or the relevant payment providers;
Customer account data: login details, preferences, settings and information linked to your account, if you create one;
Communication data: messages sent by email, chat, contact form, social media or any other communication channel;
Technical data: IP address, device type, browser, operating system, technical identifiers, browsing and website usage data;
Data related to returns or complaints: photos, videos, descriptions, proof of purchase, written exchanges and information necessary to assess a defect, damage or refund request.

3. Sources of data

We collect your data:

directly from you when you place an order, create an account, contact us or complete a form;
automatically through our website, including through cookies or similar technologies;
through Shopify and the applications used to operate the store;
through our payment, delivery, order tracking, translation, stock management or customer support providers, where necessary for the operation of the store.

4. Purposes of processing

We use your personal data for the following purposes:

to process and prepare your orders;
to manage payments, confirmations, invoices and refunds;
to arrange delivery with Swiss Post or any other carrier used;
to manage returns, exchanges, repairs, defects or refund requests;
to answer your questions and provide customer service;
to improve our website, products and customer experience;
to prevent fraud, abuse, false statements or unlawful use of our services;
to comply with our legal, tax, accounting and administrative obligations;
to send you marketing communications only if you have consented or where permitted by applicable law.

5. Payments

Payments made on our store are processed by Shopify Payments or by the payment providers offered at checkout, such as bank cards or TWINT.

Pétale Doré does not store full bank card numbers. Payment information is processed by the relevant providers according to their own security measures and privacy terms.

6. Delivery

In order to ship your order, certain necessary data may be transmitted to Swiss Post or any other carrier used, including your name, delivery address, email address or phone number if required for shipment tracking.

7. Returns, defects and fraud prevention

In connection with a return, refund, exchange or defect complaint, we may ask you for additional information, including photos, videos, descriptions of the issue, photos of the packaging or physical return of the item.

This information is used only to assess the request, verify the actual condition of the product, process the return or protect our rights in the event of an abusive, inconsistent or fraudulent request.

If there is serious doubt regarding the authenticity of evidence provided, we may carry out reasonable checks, including analysis of image consistency, available metadata, order history, packaging or, where necessary, the use of technical image verification tools.

8. Marketing and communications

If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to send you information about our creations, new products, offers or news.

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us at contact@petaledore.ch.

Even if you unsubscribe from marketing communications, we may still send you communications necessary for the management of your orders, payments, deliveries, returns or customer service requests.

9. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure its proper functioning, remember certain preferences, enable the shopping cart, secure the checkout, analyse website usage and, where applicable, provide tailored content or advertising.

Some cookies are necessary for the operation of the store. Other cookies, particularly analytics or marketing cookies, may depend on your preferences or consent according to the settings offered on the website and applicable law.

You can manage or limit the use of cookies through your browser settings or through any preference management tools offered on our website.

10. Shopify and third-party providers

Our store is hosted by Shopify, which provides the technical infrastructure necessary for the operation of the website, checkout, payments and certain e-commerce features.

Your data may be transmitted to Shopify and to certain third-party providers strictly necessary for the operation of our store, in particular for:

website hosting;
payment processing;
delivery;
order tracking;
website translation;
stock management;
fraud prevention;
website analysis and improvement.

These providers process data in accordance with their own privacy policies and/or according to the instructions necessary for the provision of their services.

11. International transfers

Certain providers, including Shopify or certain third-party applications, may process or store data outside Switzerland.

Where data is transferred abroad, we seek, as far as possible, to ensure that appropriate safeguards are in place, including by using recognised providers, appropriate contractual mechanisms or countries offering an adequate level of protection.

12. Retention period

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy.

Data relating to orders, invoices, payments and accounting obligations may be retained for the applicable legal period, including up to 10 years for accounting records in Switzerland.

Data relating to contact requests, returns or complaints is retained for the time necessary to process the request, manage customer service and, where necessary, defend our rights.

Marketing data is retained until you unsubscribe or until it is no longer necessary for the intended purposes.

13. Data security

We implement reasonable measures to protect your personal data against unauthorised access, loss, misuse, modification or unauthorised disclosure.

However, no data transmission over the Internet or electronic storage solution can be guaranteed to be perfectly secure. We recommend that you do not send us unnecessary sensitive information by email or through unsecured channels.

14. Your rights

Depending on the applicable law, you may have rights regarding your personal data, including:

the right to access your data;
the right to rectify inaccurate data;
the right to request the deletion of certain data;
the right to request the restriction of or object to certain processing;
the right to receive or transfer certain data;
the right to withdraw your consent where processing is based on your consent.

These rights are not absolute and may be limited where the retention or processing of data is necessary, in particular to comply with our legal, accounting, tax or contractual obligations, or to defend our rights.

To exercise your rights, you can contact us at: contact@petaledore.ch.

We may ask you for additional information in order to verify your identity before processing your request.

15. Children’s data

Our store is not intended for children. We do not knowingly collect personal data relating to children who have not reached the age required by applicable law.

If you believe that a child has provided us with personal data without appropriate authorisation, you can contact us so that we can review the situation and, if necessary, delete the relevant data.

16. Complaints

If you have a question or complaint regarding the processing of your personal data, we invite you to contact us first at: contact@petaledore.ch.

If you believe that your data protection rights are not being respected, you may also contact the competent data protection authority. In Switzerland, the competent federal authority is the Federal Data Protection and Information Commissioner (FDPIC).