Shipping policy
Shipping Policy
Last updated: 17 May 2026
At Pétale Doré, each order is prepared with care so that your jewellery is protected during transport. Our goal is to offer simple, reliable delivery adapted to our small artisanal structure.
1. Delivery area
For the time being, Pétale Doré mainly ships orders within Switzerland.
If delivery to another country is offered at a later stage, the applicable conditions, costs, delivery times, possible taxes and formalities may differ and will be indicated before the order is confirmed.
2. Preparation times
Orders are generally prepared within 1 to 3 working days after payment confirmation, unless otherwise stated on the product page or in a specific communication from us.
For personalised creations, custom orders, adjustments or items requiring special preparation, the preparation time may be longer. In this case, the customer will be informed as far as possible.
Orders are prepared on working days. Weekends and public holidays may extend processing times.
3. Shipping methods
Orders are shipped via Swiss Post.
For small orders, jewellery is generally sent by Courrier A Plus, in a padded bubble envelope suited to the size and fragility of the contents.
For larger or heavier orders, or orders requiring reinforced protection, we may use a larger envelope, reinforced packaging or a cardboard box.
The choice of packaging and shipping method may be adapted by Pétale Doré in order to properly protect the order.
4. Delivery times
Swiss Post Courrier A Plus is generally delivered on the working day following posting, from Monday to Saturday, with electronic tracking and without signature.
The delivery times indicated are estimates. They do not constitute an absolute guarantee, as they may vary depending on Swiss Post, the time of year, public holidays, weather conditions, logistical disruptions or any other event beyond our control.
Pétale Doré cannot be held responsible for delays attributable to the carrier or to an event reasonably beyond its control.
5. Shipping costs
Applicable shipping costs are indicated at checkout before the order is confirmed.
Free shipping offers may be proposed occasionally or from a certain purchase amount. The applicable conditions are those displayed on the store at the time of the order.
Shipping costs include, in particular, postage, packaging and preparation of the shipment.
6. Order tracking
When the shipping method used includes tracking, the customer receives the available tracking information by email or via the order tracking page.
Swiss Post tracking is used as the reference for determining the shipment status and delivery of the item.
Courrier A Plus is delivered without signature, directly to the recipient’s mailbox or P.O. box.
7. Delivery address
The customer is responsible for the accuracy and completeness of the delivery address provided when placing the order.
Before confirming the order, the customer must check in particular:
- surname and first name;
- street and number;
- postal code;
- town or city;
- country;
- any useful information, such as apartment number, floor or the name shown on the mailbox.
If an order is returned to us because of an incorrect, incomplete or undeliverable address, reshipping costs may be charged to the customer.
8. Parcel or mail indicated as delivered but not found
If the tracking indicates that the shipment has been delivered but you cannot find it, please first check your mailbox, P.O. box, building entrance and with people living at the same address.
You can then contact us at contact@petaledore.ch so that we can review the situation with you.
When tracking confirms delivery, no automatic refund or replacement can be guaranteed. However, we will review each situation carefully and with goodwill.
9. Order damaged during transport
We prepare orders with care in order to limit the risk of damage during transport.
If you receive a visibly damaged order or if a piece of jewellery appears to have been damaged during transit, please contact us quickly at contact@petaledore.ch.
Please include, if possible:
- your order number;
- photos of the outer packaging;
- photos of the inside of the packaging;
- photos of the jewellery concerned;
- a brief description of the issue observed.
After review, we will offer you an appropriate solution in accordance with our Return and Refund Policy.
10. Returns due to an address error or refusal of delivery
If an order is returned to us because it could not be delivered, because the address was incorrect or incomplete, or because the shipment was not collected within the required time, we will contact the customer to agree on the next steps.
Depending on the situation, reshipping may be offered. Reshipping costs may be charged to the customer if the error was not caused by Pétale Doré.
11. Future international shipments
If Pétale Doré later opens deliveries to the European Union or other countries, additional costs, taxes, customs duties, import fees or local formalities may apply.
Unless otherwise stated, any such costs will be borne by the customer and will depend on the regulations of the destination country.
International delivery times may vary depending on the country, carrier, customs formalities and periods of high activity.
12. Contact
For any question relating to the shipment or delivery of your order, you can contact us at:
Pétale Doré by Linda Trzeciak Soria-Ecoffey
Rue des Evaux 7
1213 Onex
Switzerland